1 reviews | Active since Dec 2019
Fnb ********** division on extended leave
I was going to share my appalling experience with Mothekgi Tsheola however just googling him shows the type of person I have been dealing with. The first 2 posts are hello Peter reviews of his bad service. This is clearly Mothekgi Tsheola’s modus operandi. He has no sense of urgency and does not have a clue about customer service. One would expect that he would explain the process to you and give you approximate timelines or something to go with but no, his approach is lax. You have to chase him and beg for a response. He requested time to review an alleged ********** incident on an account that has been subsequently frozen however has given no indication on what he will be doing and for what long. He has requested no documents from me and still hasn't contacted me. His phone goes unanswered. Can someone from Fnb advise what needs to be done to get my account re opened and my funds released? Going to the branch has proven fruitless!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
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Unfortunately my matter is still not resolved. According to Mothekgi , he is referring the matter to his supervisor after 2 months.
I still don't know what they are doing, what they are looking for nor what exactly is being escalated now. Every response Mothekgi requests more time.
This is really an inconvenience and highly disappointing service from FNB.
Unfortunately my matter is still not resolved. According to Mothekgi , he is referring the matter to his supervisor after 2 months.
I still don't know what they are doing, what they are looking for nor what exactly is being escalated now. Every response Mothekgi requests more time.
This is really an inconvenience and highly disappointing service from FNB.