FNB - ********** charges. ****-****... caught you with your pants on fire..

I reported ********** activities on my account on 21-12-2018 and due to the lack of service and untrained unprofessional staff, this has still not been resolved. But this post is with regards to something else.

I was explicitly told by FNB's consultants that if I COLLECTED my replacement card at a branch, I would be charged for the replacement card.

Well... When I logged onto my internet banking profile today.. there it is; a charge for the replacement card of R100.00. Now, I reported this to the ***** department..

The thing that worries me is not the once of ********** charge, but the fact that FNB **** about their charges. Would I need to review my monthly statement to ensure that they're not charging me for other transactions that should be included in my monthly banking fees, and if I review all of my statements for the past few years, how much will they have ****** from me?

I expect the charge for the card to be reversed. I recently received my credit card and was told the same. If they charged me for that card, I expect the charge to be reversed also.

Watch out FNB... I am onto you. I have had ENOUGH of the poor quality service you've been providing. If I find that you've been *****ing from me, you and I and the Ombudsman will have a chat...