FNB **********

I logged a ********** case on the 8th of December and I was told that the case would take 5-7 working days to be resolved. I called again on the 7th day and I was told that it takes 10 working days. I waited for the 10 days and still no communication from them. I called on the 11th day and everytime I call the ********** 444 number they are experiencing high volume calls and no one will ever take your call. Today is the 22nd and I'm still not reimbursed and there is no communication from FNB. FNB always has such cases especially in December and they don't reimburse their clients as they will tell you that your case is till under investigation.