Fnb ********* paradise

I was ****** on 2/7/2018. Immediately after the incident I cancelled my cards via cellphone banking but about a week later after my salary came in there were transactions going off , it was a Saturday and quickly rushed to the bank . mall of the south branch and I was assisted by John. He really was of great help and we contacted the ***** department and they opened a case and I was assured my card would be hot listed and also that the bank would contact me in about 48 hours with feedback. I did not hear from the bank in that time frame. Life went on and more transactions went off and I immediately contacted the ***** department once again and I reported it. Couple of days later same thing occurred and I contacted the ***** department once again 19/7 ********** I was assisted by Prudence and she was quite rude and that frustrated me even more as now I have been calling the bank about the ********** transactions in my account. She then referred me to another department which I contacted on 23/7 ********** I was assisted by Dimakatso who was nonchalant about this case and really uninterested and she did not give any constructive feedback. The one part that puzzles me is that I was told that these transactions were done before I had any money in my account and I was told fnb reserved these transactions. I still went on and questioned why and how so because I do not have an over draft on my account. Still no substantial answer was given. I have been compromised due to the banks negligence. I still have no concrete information and this has affected my livelihood as I cannot afford to go to work and my job is on the line. I keep calling but no one has contacted me from fnb. I am beyond disappointed and traumatized by this awful experience from a bank iv been loyal to for years. Can I just get my money back and switch banks as fnb only rents people dreams and does not protect their clients.