FNB *****line unable to assisst

I reviewed my Bank statement just after Christmas in 2021, and saw that there were two withdrawals of R1,000 from my Cheque account. I went into the FNB chat function and asked for assistance. I was told that I have to go to the nearest branch, where withdrawal took place and fill in a form. Issue 1 - I have no idea where second withdrawal took place. Issue 2 - I am in Pretoria on holiday, withdrawals are a day apart and from the limited info on my bank statement, it looks like it was the same ATM.

I decided to wait until I get back to Cape town in January and try to query again.

You phone the FNB numbers, authenticate yourself and wait 35 - 45 minutes to speak to someone. Meanwhile being bombarded by messages to rather use the app, or a robot voice asking you to tell them what you need. The first person heard me clearly and said I have to speak to ***** department, then my nightmare started again, the person said they cant hear me, refused to put me through to someone else and then refused to call me back.

I was expected to phone again and then wait 45 minutes again.

FNB is this is your ***** HOTLINE???????????

I still have 2x R1000 withdrawals 1 of which I cant trace