MS
Marius S
1 reviews | Active since Mar 2019
02 Feb 2021, 16:47
Fnb *****line is useless
My client overpaid me by mistake. He is also an fnb client. He phoned in to say that he overpaid me so they put a hold on my money. That is understandable. I phoned about 30 times already to the *****line as they said i must do, to no avail. They put me on hold and cut me off. The one even said she will phone me back. I don't know anymore i am fedup with this. The work i have done was in vain because all my labour is with this money. I want to refund my client but i can't because my money is frozen. How can a *****line be so terrible. 30 times????
Helpful (0)
Replies (1)0
Replies (1)MS
Marius S's updateReviewer Update
06 Feb 2021, 06:30The Fnb representative contacted me and sorted out the problem. Pity they only did so after i stood in a queue for an hour and a half, logged many calls, and after Hello Peter the team only woke up to phone me. Stupid exuses that they could not get hold of me?? There was no records on my phone where they tried calling me. This is what happens when you appoint people that is not qualified and to score tripple BEE points. Its a shame. You pulled a once proud company through your..........
MS
Marius S's update06 Feb 2021, 06:30
Reviewer Update
The Fnb representative contacted me and sorted out the problem. Pity they only did so after i stood in a queue for an hour and a half, logged many calls, and after Hello Peter the team only woke up to phone me. Stupid exuses that they could not get hold of me?? There was no records on my phone where they tried calling me. This is what happens when you appoint people that is not qualified and to score tripple BEE points. Its a shame. You pulled a once proud company through your..........