1 reviews | Active since Dec 2014
FNB ***** worst service!!!
On Sunday i got an sms that a purchase of about R15 000 was done on my cheque account.I quickly phoned ***** and they blocked the card.
Until today i have not heard any feedback from FNB regarding this issue.This is a lot of money.Until today the case is still with the investigation officer who will take about 10 business days to give feedback. Why dis this happen because i had my card with me and i did not receive any OTP to authorise this transaction.Has never happened to me with ABSA?The money has cleared off my account.Why couldnt you hold it since it was pending?
Ref 429280
Please FNB resolve this asap.You are supposed to keep the money safe in the account.I had my card with me,what happened???
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)