FNB ***** transactions not resolved passed the turn-around time provided!

Good day,

I hope you are well.

I am extremely disappointed with the pathetic turn around time i have not received any feedback to date on my ***** case with FNB. The case was reported on 16 November 2019 and i was advised I would received feedback and the reversal of the transactions within 5 to 10 working days. The 10 working days lapsed on 29 November 2019. I have called the ***** line 6 times since the case and i have waited +/- 30minutes on a call only to be told I will be given feedback to which i have received none.

I was notified that the investigator which has not contacted me to date is Ms Engelbrecht.

I expect this matter to be rectified ASAP and funds to be reversed.

Please provide me with your urgent resolution on this matter.