FNB ***** Transaction

On the 7 July 2019, two transactions for the amount of R1600 at 15.42.44 and R400 at 15.54.55 was debited of my FNB credit card at Ayesha Implex (Family Clothing Store) in Durban. I was in Estcourt on the specific date which is 2 hours from Durban. I used my card at Chicken Licken and Maxfrangos on the 7 July 2019 in Estcourt. I have reported it to the ***** division on the 17 July 2019. I received an email today 12 August 2019 after numerous calls to them requesting feedback. They promised to give me feedback within 10 days. I received feedback today 12 August 2019, that they are holding me responsible for those transactions because the card and pin was used but I have my card with me and I was not in Durban during that period.