FNB *****: Traditional Bank Accounts are Failing Us

Absolutely terrible manner in which ********** transactions are managed. My account was debited for two transactions from an obviously ********** source. I duly reported the two ********** transactions, and immediately canceled the card. The two transactions were reflecting as pending until this week, and the larger of the two transactions was reversed while they still reflected as pending against my cheque account. The smaller of the two however has now been debited from my account with no response from the bank, and I have now also been charged for the replacement card! How can they hold me responsible for the cost of them not keeping my bank account secure? They send me an sms stating that they have detected suspicious transactions on my account, but when I confirm their suspicions I am then held responsible for the payment of a new card, as well as the validation of payment from my cheque account? It is clear that I did not make the payments, as they were for services for car hire and flights which I definitely did not make use of! When I query it with the bank, they say they are still investigating the matter, as their turnaround time is 7 to 14 working days, by which time there is no manner in which to recoup the money because they have honored their payment transaction with the merchant. I definitely will be moving my banking elsewhere as soon as I am able to, and I will advise anyone who is banking with them to do the same before this happens to you as well.