FNB ***** - TOLL GATE FEES ON CANCELLED CARD

My handbag was ****** on 14 July 2018. I stopped all my cards on the same day and even opened a case to report it.

On 26 July I received a notification of 2 amounts deducted from my account that related to toll fees. This morning I received 12 more such deductions. I reported the first incident on the 27th of July and reported the other this morning. These amounts have added up to R885 so far and I don't know what will be coming through in future.

I had a missed call from the ***** department yesterday and I spent an hour and a half holding yesterday, because nobody answered the phone. When I spoke to the consultant this morning he told me that they were aware that the cards can be tapped at the toll plazas and the transactions will go through even though the cards were cancelled. So am I going to be paying other people's holiday trips until kingdom come???? There is no way they can ensure that this doesn't happen again and nobody can tell me what they need to do to the card to ensure that it doesn't happen again!

This is absolutely ridiculous. My debit orders are bouncing because every time I put money into my account more and more charges come through. So now i also need to pay the rejection fees to those as well.

I have still not had any feedback as to what is happening to the original case that I reported and nobody can tell me why they are still able to transact on a stopped card and what will be done about it! How can you implement a system of a tap and go if you cannot control the security around it?

This is absolutely terrifying and infuriating.