FNB ***** tells me it can take years, that is not acceptable , i need my money and i want to speak to investigator

Someone payed ***** money into my account, and now i am still waiting 5 months later, and no one is contacting me i have been phoning ***** department at fnb for past 2 hours and no one can help me and they give my my investigators phone numbers but no phone number is working?>?>?>? i tried these numbers no one answer charity ********** 536 mondi inkosi ********** 130

so now i am without money for the past 5 months also bank send me sms i must use my account or it will be closed so i deposit money and now i cant even use my money + money i lost from 5 months ago ???? when will this be sorted out >??