FNB ***** services disappointing - Trouble getting hold of anyone that can help follow-up on my ***** case!

***** department service quite disappointing at FNB! Opened a case of ***** on my Fushion Cheque account on the 24th of October, they said they would get back to me after 7 working days as needed to investigate, heard nothing as of 11 November! Have tried to get hold of anyone at FNB to help me, phoning debit and then credit card ***** over two days, waiting for more than 15min at a time not to get through. Finally get hold of someone only to be passed on to the next automated voice menu... I have asked for the investigating agents direct number, only to get given a random FNB service desk number on one occasion...and another unrelated number on another occasion...at my wits-end!

Please FNB, could someone help me...im at a point of closing my bank accounts with you!....I used to get such good service...but no longer as of recent times!

My case # is: 2***