FNB ***** Service Department lack if service delivery

I recently opened up a Youth account with FNB (which was probably my biggest mistake because I don't bank with them) after having the card for about 2 months I received a call from John Volmink on the 04.09.2019 to inform that there was an amount paid of R10 000 paid into this account from an ABSA account. I asked him how do I go about resolving this or paying the money back but the only response I got from him is pay the money back coming across as if I made the ********** transaction...…..I would like to pay it back if he could explain to me how.

Ever since the 04.09.2019 I have been holding on for 2 hours a day calling the ***** line (***) and when I do eventually get through I get sent from pillar to post. All I would like to know is how do I pay it back because the card seems to be blocked.

This is absolutely ridiculous...….. Ref No. 941549