KS
Karin S
1 reviews | Active since Jul 2019
31 Jul 2019, 10:35
FNB ***** service
On 9th July 2019 there was ********** activity on my Discovery/FNB credit card. I received an OTP for a transaction unknown to me. I struggled for an hour to (unsuccessfully) get hold of the ***** department and cancelling my card via the FNB app. Only to be called afterwards by FNB client service to say that two transactions were processed (both more than my credit facility). A case was opened and I would have received feedback within 3 to 5 working days. I have not heard anything from FNB. This is poor service.
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FNB (First National Bank)'s replyOfficial
31 Jul 2019, 11:51Good day Karin Strauss,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply31 Jul 2019, 11:51
Official
Good day Karin Strauss,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
***