FNB ***** resolutions

So I wake up one morning and get a text from FNB that my account is in areas and that I must correct. So i log in on my app to investigate what is going on, and to my absolute shock and surprise, 4 transactions went off on my account at 00:02 when I was sleeping. So immediately call the bank and I am told that these transactions were online purchases. I did not get any notification on either my app or via sms for these transactions which was very odd because i get notifications for amount more than R100, the lowest amount was R300 on these 4 transactions.

So i am then advised to cancel all my cards and order new ones(at a cost of course) whilst an investigation is conducted. I get told that the investigation takes 3-5 working days initially and then I will be refunded. After 3 working days without any feedback from FNB, I call to find out the status of my claim. an to my dismay, I am told by the ***** division that investigation is 5-7 working days and that their systems are offline. I also get told to send an email to a frm***** email address to get an update on my case. After 3/4 days after sending this email, there was no response or acknowledgement of my email which is infuriating as I need to pay my monthly bills with this money.

I then decide to chat to "my team of bankers", and I have to say that the lady that assisted me via this chat did everything in her power to help. Her name has to be mentioned, Ne Sothoane. She called me and said that she will transfer my call to the ***** division. I get through to the ***** division and the line is extremely soft so I was battling to hear the coloured lady on the other end. This is by far the rudest person I have ever spoken to in my life. She says if I cannot not hear her, then she will transfer me to another agent but subsequently hangs up!!!!!! I was infuriated and incensed by this so I revert back to Neo, who in turn speaks to the ***** division herself.

As everyday passes, I get charged by returned debit fees by FNB and there is still no resolution to date or feedback for that matter. I am seriously considering changing banks because the security of my funds is not guaranteed with FNB..And I will not depost money into this account until this matter is resolved.

I moved from Standard bank to FNB because they were innovative and forward thinking. But I experienced the similar issues with Standard Bank and instead of me calling them, they called me to alert me to ********** activities on my account. The matter was resolved within 3 days and all my money refunded. Do not bank with FNB, their track record of ***** and resolution to ***** cases is appalling!!!!!