FNB ***** reporting systems very weak

I received notification of a Forex transaction on my fnb cheque account that I immediately recognized as illicit as there was no reason for such a transaction from that account. I tried to report the matter on FNB secure chat where the consultant was pretty clueless. I called the ***** hotline who then couldn't help and directed me to Forex who only operate during office hours. Calling the Forex department, i was put on hold and after 10 minutes, the call cut out. FNB call centres and internet contact systems _used_ to be pretty good but over the last several years, and trying to sort out these kinds of problems when they occur (I remember a related incident a year ago) is increasingly frustrated by call centre staff who are not helpful, unreliable links online (for example on webpages one gets referred to a number "below" that then isn't listed), and a wonky banking app.