FNB ***** REFUND DENIED

On Wednesday, the 8th of February 2023, a ********** transaction of over R4600 went through on my new FNB Credit Card account. This transaction was for a purchase made in Dubai. No approval request was prompted by the FNB application. Today I received feedback from FNB declining my request for a refund stating that it was not at fault of a bank employee or the banks processes. This is utterly unacceptable. I do not feel that my ***** complaint was logged thoroughly and I feel that it is utterly unacceptable to deny my refund without obtaining the necessary information. Now additional steps have to be taken to get my money back, money I have worked for, for a transaction I did not even approve.