FNB ***** refund delay

Dear FNB

I’m outraged by the bad service and lack of communication regarding the ********** transaction in my Business Account. On the 2nd of June 2018 (Saturday)at 16:52 pm, I received an sms notification indicating that a R4620 had been reserved for purchase at Checkers Hyper Fourways. Firstly I was away in Northwest, Bakerviller for the weekend (1-3 June 2018) Secondly my card was in my possession. With absolute astonishment I made a phone call to alert the bank on the 4th & 5th of June 2018. Whereupon relevant documents I had to fill in were sent via email & duly returned. After waiting for a response for what seems to be eternity, i decided on Day 5 to make a follow-up. To my dismay and after being made to hold for 17mins the call was cut off. I then decided to go to the Melville branch. When I explained , my case only got processed then.

Again, i still haven’t had any correspondence - no feedback about timelines especially since 48hrs has passed & today is Day 6.

This lack of communication is unacceptable and creates great inconvenience. I’ve been using my resources to go up and down to the bank and making endless calls. Having money ****** out of your bank account especially a business account with my client's money is very traumatic. I was never expecting this appalling lack of service and discomfort from FNB especially since I’ve been banking with you for years. Embarrassing as it may be for both our images, I will continue using social media and hello Peter as my platform to air & share my frustration.