aS
alpana S
1 reviews | Active since Aug 2016
09 Nov 2018, 11:05
FNB ***** query- SLA's are pathetic
I have been banking with FNB for more than a decade and last month my card was cloned and transaction was made. I immediately informed FNB and blocked my card. They asked me to log a claim for the amount and was advised that I will get a feedback in one week. I called them after a week and was again advised that they are busy investigating and will get a feedback this week. I have not received any feedback regarding the incident that happened 3 weeks back. REF-2 ********** 30
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FNB (First National Bank)'s replyOfficial
09 Nov 2018, 11:32Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
Ref: ***NF
Regards,
Client Experience Team
Email address: ***
Tel number: ***
FNB (First National Bank)'s reply09 Nov 2018, 11:32
Official
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
Ref: ***NF
Regards,
Client Experience Team
Email address: ***
Tel number: ***