FNB ***** -PATHETIC ALL THE WAY!!!!!!!!!

FNB - how can we help you.. pathetic service from the ***** department!!!

So I suspect an ********** case against my name, there was a guy phoning me and confirms that there was money paid into my bank account by accident.. He mention that I must pay the money over to him as an consultant at FNB/ Capfin made an mistake to transfer the fund into a wrong account (witch was mine). So after a few threatening that he will come to my address(witch I also wanted to know where did he get my info- he confirm the bank gave him my details) and go to the police station and open a case against me I decided okay I will pay the money over to him just to get him off my case!!

So after transferring the money, the next day I receive an call from FNB ***** Department confirming that if I'm aware of the transfer and they are normally suspicious if it's a new account with no moving in the account.. So I told the lady (her name was Seleena) to rather transfer the money back into my account. WELL DONE FOR SELEENA to save me from the disaster I was in)

After the call from FNB, I phoned Capfin and they confirm that there was a loan on my name witch was done online with all my documents as well.

a Lady from FNB (Alene Palmer) phoned me an confirm they are busy with the investigation they will inform me of possess in between the investigation ALENE PALMER blocked my account!!! she then phoned me after an week to tell me she moved the money out of my account.. not asking me if she can do it because I've asked her why she just go into my account with out my confirmation she just do whatever she like with the funds an also take money out of my cheque account.. she reply (I CAN DO IT)!!!!! After a month gone by and still no progress from FNB's side... Capfin deduct the premium out of my account "by accident according to them" FNB wasn't suppose to put the debit order through.. So I went to FNB, ask them they must reverse the capfin debit order, the lady phoned ***** Dep and they just told the consultant they won't be able to do so because they are busy with the investigation . So it's possible to debit out off my account but not possible to reverse from my account.

I was patience with them until the debit order of R1600 went through my account.. the lady at the certain branch send them an mail to confirm that the client is very upset with the service.. so now the Alene Palmer is on leave and nobody will be able to assist..... After I phone Alene plenty of time with no answer, I've asked her she must give me a call, she just confirm that her number is working she busy on her phone... (keep in mind she didn't phone me back) I phoned her again and asked for the manager number an email, she gave it with the Teamleaders info.

So Samantha Malgas witch is the Teamleader don't even bother to reply by mail because her phone is also not working every day!!!!!!

Mahlatsi Maisha, I don't even know if she exist..

So please tell me, it's been 2 months now.. HOW LONG MUST A CLIENT BE PATIENCE WITH SUCH PATHETIC SERVICE ?????