FNB ***** of R87 600

I have an ongoing case of ***** with FNB for an amount of R87 600.Case was reported on 14 May 2020. I had a private banker and no help has been received.I reported the case to FNB *****, case has now been assigned to a second investigator, till now no update. I was informed my profile has been used by someone in Mafikeng. The consultant at the bank said I had a business account, which I informed her no, I am a salary earner. Apparently account had been opened in Mafikeng and profile linked as if I have a business partner. I am in KZN, I do not understand how can a person who is in Mafikeng use my profile when I was using a private banker. What hurts the most, I called FNB when I saw someone was using my account, the first person at FNB ***** line said I am lying and its me who is using this money. What is the point of a ***** line when even the consultant does not believe the consumer. I had to contact my private banker before ***** department took my case seriously.

From 14 May 2020 till now no assistance from FNB, on making a follow up, the investigator does not answer her phone. The Durban branch stated they cannot assist because the case is handled by ***** department. This us unacceptable as now my debit orders are not paid and the account is frozen. On enquiring about this from the private banker who was paid monthly, she sent an one line email, matter escalated. I am angry and disappointed at how FNB treats their loyal clients.