FNB ***** NOT FULLY PAID BACK

Apparently after months from when me and my fiance got hit with *****, and recently with my fiance being hit for a second time. FNB refuses to reimburse all that was taken from our accounts. Do they not value their clients at all? Most of the manager's at the branches cant even give the proper info that we requested and because i have still not been assisted by anyone with regards to the loses on my account i feel like they putting the blame on me and refusing to help. My fiance is contacted and informed about what happens with her investigation, and that she isnt going to be paid back all she lost due to withdrawals. But to date nobody has even tried to contact me or tried to help me in any way and due to that i feel like it is not right and will be leaving fnb as soon as i can pay the negative amount of money that was ****** from me