FNB ***** - No help at all!!!

I have contacted FNB 3 times now to ask them to look into ***** on my brothers account. He is not contactable as I explained to them and he has given me Power of Attorney on his account. There has been daily ********** transactions on his credit card and Fusion Account. They have still NOT blocked the credit card and since I called them the first time in Mid-October and again end of October - there has been daily transactions on this card.

WHO do I speak to to block this account. They are unable to talk to my brother until January and at this rate someone keeps spending more and more on a daily basis.

I can not believe the service I have received from FNB.