FNB ***** - No Assistance

Please assist in resolving some bogus transactions that have been done on my account but have yet to be resolved.

Background: On the 2nd of September I went to sim swap to replace a lost sim card at the FNB Menlyn branch at. After getting the SIM card replaced & I left but later that afternoon noticed that my Fusion Cheque Account and my Credit Card had been upgraded to Private Clients. I contacted FNB via Secure Chat (since the branch was closed now) to reverse this since I hadn't requested for an upgrade. I was told this would be done. But a week later I received new cards for Private Clients. I contacted FNB to get the downgrade done again. and a week later I received new cards for Premier Account. After contacting FNB again I spoke to a lady who was really helpful and managed to revert my account back to Premier Fusion while I was on the call. I received the correct cards without issues.

The ********** Transactions: On the 3rd of September I did a payment to Afrihost for 1327 via my Credit Card. On the 20th of September I had another 1327 come off my credit card. I contacted Afrihost and they said they didn't perform any actions on my account and then I contacted FNB's ***** division who then logged a case. I also cancelled all my cards with FNB and ordered new ones. I changed my charge card on Afrihost to my Capitec Card (and this works because my October debit went off it without issue) After 3 weeks without any feedback I contacted them and was told the case had been closed (without giving me any feedback). I asked on how I could escalate this further and was told they would forward me an email on how to proceed. I never received this. On the 28th of October I received a notification that 7 transactions for 1327 had being debited from my card for the 20th of October. I contacted FNB and was told that these were all valid transactions done from card. I asked them how this was possible and since the card that was linked to Afrihost had been cancelled 7 weeks before, and I was told to log a dispute. I did this on and was told to wait 5 days for feedback. After 5 working days I was told to wait 48 hours for feedback. After waiting another week I was told to wait for feedback within 30 days?!

I don't understand how something so obviously wrong can't be fixed timeously. I contacted Afrihost again and they say they never did any extra transactions and my account has been up to date with them. Can we please just correct and reverse these transactions as when I email I don't get any feedback and Secure Chat just gives me the usual we've escalated the issue message and I haven't had anything concrete being done about this.