DG
Dewald G

1 reviews | Active since Oct 2017

04 Dec 2019, 11:40

FNB - ***** National Bank

Both business and personal accounts will be closed in the next 24 hours. R150 penalty charged when account was over drawn for 24 hour by R43. In excess of R2000 was **********ly debited off personal account. After A LOT of time on the phone trying to establish what happened the customer care agent became very very snotty and said its not his problem but an investigation has been launched and will take 5 to 7 working days to resolved. He also refused to give his name or a reference number for the request. After some investigation it became clear the FNB is the most expensive business account to have followed by Nedbank. I am sick and tired of being treated like **** by the very bank I trusted to take care of our money.

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Replies (3)
DG
Dewald G's update04 Dec 2019, 11:48
Reviewer Update
Aparently to in excess of R2000 debited off personal account was to pay off a Nedbank personal loan! We never banked with Nedbank let alone took any loan from them EVER
DG
Dewald G's update04 Dec 2019, 11:49
Reviewer Update
I know this could only have happened as a inside job within FNB
DG
Dewald G's update04 Dec 2019, 14:37
Reviewer Update
Thank you. I did notice you phone me but was at Capitec opening a new account