FNB - ***** NATIONAL BANK

The rating doesn't even justify the amount of incompetence I experienced from this useless bank.

On Monday 23/07/2018 I tried withdrew money (R3000.00) from your stupid ATM and it didn't come out from the machine, but was deducted from my account. Instead the machine returned my card, with the receipt and went Out of Service.

I instantly contacted your emergency number and I was told to go to my nearest branch. So I went to Clearwater Mall FNB, had to wait for over 20minutes to be assisted and the consultant simply told me its "UNFORTUNATE" it is not their responsibility as FNB Clearwater because I used an ATM that was not at the branch. He lodged a complaint and told me I will be contacted once an investigation has been conducted.

I received an sms informing me that the complaint has been received and will be resolved and I will be contacted.

Yesterday 24/07/2018 I went to the Clearwater Mall branch and spoke to the very same ARROGANT! consultant who informed me that I will be contacted once the matter has been resolved.

Today 25/07/2018 I contacted the customer care line and Boy are those agents USELESS!! I was told to go to the branch as they do not have the resources to attend to such matters! CAN YOU BELIEVE IT?

An FNB branch CAN'T HELP ME - the call center is USELESS! I still don't have my money.