FNB ***** LINE - NO HELP!!

?The incompentance of FNB is remarkable. Trying to get a ***** situation sorted out on the ***** line and it's not even a difficult situation, but the people keep on putting us through from one person to another and when they do that they cut the line!!!! This is absolutely ridiculous, they can't even put us through to a manager!! They then give us another number to phone and when we phone it, the number does not exist. How are we supposed to get the problem resolved?? It is an easy situation to resolve yet they do not assist us. How can they assist with ***** but do not even know how to switch you through to another person? The incompetence is amazing. ?