FNB ***** line is useless

I tried to approve a beneficiary on my business account using the FNB app. The app flagged that it is a ********** account?! So I phoned the ***** line to verify this and was directed to the business desk. Business desk confirmed the account number to belong to the said business name but couldn't say if I could ignore the warning and if the account is ********** or not, they refer me back to the ***** line. I explained again the situation to the ***** line operator operator who decided to rather just cut me off at this point. How am I supposed to do business with such support?