FNB ***** LINE DISGUSTING SERVICE

I reported a case on the 16th of December 2020 where an eft payment was made from a Capitec account to an FNB account, this payment was for goods and the goods were never delivered. I was assigned the analyst, Beverly Nukeri and sent her all documents required by FNB. To this day, she has not responded to my email nor has she contacted me. When I followed up today, 4 February 2021, I was told that my case has been closed. I have no explanation as to why my case has been closed and my money has not been refunded. Beverly’s phone is permanently on voicemail and emails go unanswered. This is disgusting service. Clearly, FNB is on the side of the ********** and supports *****. I was contemplating opening an account with FNB but due to this horrible service, I’ll just stay with Capitec.