FNB ***** Issue! Your personal money is NOT safe.

Item: FNB (First National Bank)
Rating: 1
Author: Feya R

Thank you for taking the time to read my review. Please assist with some form of journalism I lost 65 000.00 via FNB and they have concluded it as negligent. I was ****** at mall of Africa and they hacked into my account. FNB doesn't want to compensate for the losses.

I feel mistreated and have lost all that I have worked for.. I have been with FNB since day one and they didn't even give my issue attention.

Thank you.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

26 Nov 2018, 14:28

Good Day Feya

Thank you for bringing this to our attention.

We acknowledge your complaint.

Please note that, when a matter is before the Ombudsman, the bank is required to provide feedback to the Ombudsman and not the customer. As the Ombudsman will investigate the information provided by the bank and the customer, thereafter an assessment will be conducted and feedback provided to both the customer and the bank

I do apologize for any inconvenience caused.

***

Regards,

Client Experience Team

Tel number: ***

FNB (First National Bank)'s reply26 Nov 2018, 14:28

Official

Good Day Feya

Thank you for bringing this to our attention.

We acknowledge your complaint.

I do apologize for any inconvenience caused.

***

Regards,

Client Experience Team

Tel number: ***

Feya R's updateReviewer Update

02 Mar 2019, 12:44

Still no response from you or ombudsman. A lot of airtime and time wasted trying to follow up, with no success. Please return what's mine.

Feya R's update02 Mar 2019, 12:44

Reviewer Update

Still no response from you or ombudsman. A lot of airtime and time wasted trying to follow up, with no success. Please return what's mine.