FNB ***** investigators

My Account has been frozen due to ********** activity. I eventually got in contact with Beverly Nukeri, the investigator assigned to my case. After talking to her on the phone she said it sounded pretty simple and that she would remove the hold from my account, then when I went to the ATM I found my account was still blocked. I called her exactly 78 times in a course of 3 days, as well as sent numerous emails to her. I received a reply eventually saying that a case had been opened and that I had to get in contact with the "Lintosyn" police station, I could not find this anywhere and again tried to call as well as email but never got any response from her. Eventually I called the ***** line again and asked the lady on the phone to check what police station I am supposed to get in contact with, when she checked on the system an entirely different name for the police station was added on the system by Beverly, she also noted that she informed me I need to get an affidavit from the police station before she can do anything which I also never got from her. Today after 21 days I finally received a response from her telling me that she is still waiting for evidence(which a gave in December already) before she can take the case further she also told me I signed that I was not going to do anything ********** and if I have a problem I should open a case against FNB. And now again I cannot get a hold of her.

From my side I have got the affidavit and all messages pictures as well as voice notes to prove my innocence in this case yet I can still not speak to her or get an answer from her. How long is this supposed to take and why am I not kept in the loop ? if she needs anything from me surely she should contact me and ask me for it but if I don't get in contact nobody helps me.

Beverly even went as far as to say that FNB might not want me as a client if I am found guilty, but to be really honest if I have to fight just to get assistance then I do not want to be a client and I will make sure that wherever I go people will know the type of people who work for FNB.