1 reviews | Active since Apr 2017
FNB ***** Investigation Service
<p>I was ****** via ATM ***** @ the Total Garage cnr of Steve Biko & Debeer on the 16th of march 2017 between 16:30-16:45, first time in my life something like this happens to me. I have been banking with FNB for 4 years with NO complaints whatsoever until now! I went to FNB Gezina Branch the next day to report the crime and my claim was submitted. the 29th of March I recieved a call from the same lady (Edna) who helped me the first time to say my claim was rejected. I went back the 31st, but the branch manager was only back on the 1st of April which i returned aswell. I made another claim on my former claim that i was not happy with the outcome and provided details (Again) of what happened. My cliam again was submitted. i recieved an email from the branch manager on the 5th with an attachment from the FIS of FNB stating they know it is ***** and my card was ****** and an ammount of R1100 (which was ALL of my money) was withdrawn. yet they stil hold me liable for the *******..Now i ask you..Does this seem fair? The Bank slogan is "putting you first". So why am i not being helped or put first as one of your clients?!! How can you hold someone liable for theft when the proof says otherwise! And if they assume its self ***** who would commit ***** and take the risk on themselves for such a low ammount in the first place for god sakes come on?! NOW..I went back today 7th of April 2017 to see what can be done..and nothing..They imlplore I get an investigator to investigate the investigation of the banks ***** investigation unit, it is exactly as it sounds *****ic!!! Worst service EVER! First National Bank my Ass..</p>
Good day Mr. Zander Marshall
Thank you for your posting, kindly note that we have reviewed your banking profile and the complaint for information relating to the investigation.
We have reviewed your matter and noted that the bank has reached a deadlock status with your complaint. Kindly refer to the regulator information on the deadlock letter provided should you wish to escalate your complaint further.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. Zander Marshall
Thank you for your posting, kindly note that we have reviewed your banking profile and the complaint for information relating to the investigation.
We have reviewed your matter and noted that the bank has reached a deadlock status with your complaint. Kindly refer to the regulator information on the deadlock letter provided should you wish to escalate your complaint further.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Please do explain why the bank has reached a deadlock with my case? because they sure can't?! this happens to unsuspecting victims every minute of every day and the banks know this, I have done my research and every other bank pays their customers back at the sight of *****. Which this is, Accept for FNB. who i have been banking with ever since I Started banking. NOW, I complain Because my card and ALL of my money was ****** and they can clearly see this! Yet they Neglect my case and pull their shoulders up. but they are quick to help themselves when they need to. but not the very people/clients who they rely on as a business to thrive. this is victimisation and PATHETIC! I will not stop until I have recieved the full amount of money ****** back into my account with the banking fee payed in full, as I will keep on complaining until this matter is resolved. I might be one person but that sure as hell is not going to stop me from taking this on. They should also think about changing their slogan as they do not live up to it! (this message is not aimed at "Rahim Salamaan" but FNB and its F.I Services).
Please do explain why the bank has reached a deadlock with my case? because they sure can't?! this happens to unsuspecting victims every minute of every day and the banks know this, I have done my research and every other bank pays their customers back at the sight of *****. Which this is, Accept for FNB. who i have been banking with ever since I Started banking. NOW, I complain Because my card and ALL of my money was ****** and they can clearly see this! Yet they Neglect my case and pull their shoulders up. but they are quick to help themselves when they need to. but not the very people/clients who they rely on as a business to thrive. this is victimisation and PATHETIC! I will not stop until I have recieved the full amount of money ****** back into my account with the banking fee payed in full, as I will keep on complaining until this matter is resolved. I might be one person but that sure as hell is not going to stop me from taking this on. They should also think about changing their slogan as they do not live up to it! (this message is not aimed at "Rahim Salamaan" but FNB and its F.I Services).