FNB ***** IGNORANCE

My phone was ******, the people who stole my phone, could access my FNB online. (my password is not visible or saved on my phone) They have increased all limits via the app, changed my online password, app**** for a loan. Within 20 minutes all my funds were transacted out of my account, very unusual transactions happened on the account. I have no idea how FNB could not have picked up that the transactions are unusual? I reported the ***** case, and received a case number. From Sunday my FNB account is on hold, meaning I can not transact on any of my accounts. Until now, no one from FNB private clients contacted me, after sending them emails asking for assistance. There is just no answer if I phone the ***** department. How is it even possible to access someone's online banking when there are supposed to be strong authentication?

I am so disappointed in the ***** department, customer care and private clients.