FNB ***** "How can we help you" refuses to help me

On 28/05/2018 I sold an item worth R3250.00 to someone. The individual made an EFT into my FNB business account and I immediately electronically delivered the item to him. Upon receipt of the item, this individual contacted FNB and said he in fact was paying for something else and I had not delivered that item. As a result,FNB immediately froze the R3250.00 in my account. I went to the Sasolburg branch on 30/05/2018 and that is when I was told about the attempted reversal of the R3250.00. The consultant advised me to go to the police station to make an affidavit stating my side of the story. I emailed FNB fraufocus the affidavit, proof of payment, my ID, and proof that I had delivered the item. As a follow up effort on my part,I called the ********** 444 FNB ***** line countless number of times only to be repeatedly thrown from pillar to post. To mention just a few of the calls here is the list: 1. On 01/06/2018 I spoke to Nqoba. He told me that his department only reports ***** cases to to the ***** investigators and I should just wait for one of the investigators to call or email. The call reference is RI ********** 6406. 2.On 09/07/2018I spoke to Rebecca. She told me that she emailed support about the matter and she was going to call me when she gets a response to the email. The call reference was RI ********** 025 3.On 17/07/2018 I called and insisted that I needed to talk to the manager/supervisor. I was told that her name is R Khumalo but she was not available but I was promised that she was going to escalate the matter and call me. I was also asked to email the details of the matter to ********** and I did so on the same day. The call reference was RX ********** 7367 4. On 25/07/2018 I spoke to Zee trying to get some feed back from R. Khumalo and she told me that the manager was nor available but would give me a call the next day at 6.00am. She never did. The call reference was RC ********** 14744 5. On 06/08/2018 I spoke to Aileen and asked to speak to R Khumalo. I was told that she was in a meeting and a message was sent to her to call me . The call reference was RK ********** 20985 As if all this was not enough, on 09/08/2018 an amount of R 13 100.00 was also frozen in the same business account. The modus operandi was exactly the same as the first instance. I went through the same procedure of emailing FNB ***** focus.When I realized that I was likely to heading to a dead end again, I went to the police station and opened a ***** case on the two matters. I communicated all the details of the case to ***** focus. I did not get any response from FNB. I pursued the matter through the detective who was assigned to the case and on 28/01/2019 the court made a ruling that both cases are a civil matter and could therefore not be treated as *****. I took a copy of the court ruling to the bank and I was told that J. Volmink was handling the matter and I should email all the details of both cases to him. I did that on 08/02/2019 and I have not received any response from him, not even an acknowledgement of having received the email.

I am so tired of being ignored by FNB. I have done everything humanly possible to resolve these issues but what is FNB doing? Why is FNB so inconsiderate? Why is FNB so cruel?