FNB - ***** Frustration

I experienced ***** on my debit card. Reported it to An FNB service agent on the 2nd of November and I have received no feedback.

I called the ***** line three times ***). The first time I waited for an hour and no one picked up, the second time 45 minutes and the third time 15 minutes before the line just went dead. I then called FNB and was told no one can assist me. I must keep calling.

This whole situation is really frustrating. Perhaps more staff is needed for the debit card ***** department. To wait an hour and still not have a phone call answered is not at all the efficient service I have come to appreciate from FNB.