1 reviews | Active since Mar 2014
FNB ***** - Empty promises
Not happy with FNB ***** department at all. They promise that your ***** report will be dealt with within 5 days however, i am still waiting and it has been 9 days now. I have not received any form of communication with regards to my report and every time i call in i am told to wait for 5 days. The ***** department has also "cancelled" the card, but i still have not received any notice as to when i will be receiving my new card. It was cancelled over a week ago. Is there ANYBODY in FNB willing to change my views??? ???? I am tired of fighting for respectable, honest customer service.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***