FNB - *****

Hi,

I can't understand why FNB's service has deteriorated so badly. First i logged a query and a complaints consultant called me and had the nastiest attitude and even dropped the call on me. Now i get to the ***** line because unauthorised transactions of R1500.00 went off my bank account, i wait 20 minutes for an answer and eventually get through. This time the agent answered, told me i must wait and then put me on hold for 10 minutes. She then comes back on line and drops the line. I think FNB is using us to escalate our phone bill costs and even allows costs to be deducted for online purchases with no OTP number sent . Sick and tired of this pathetic BANK .