1 reviews | Active since Nov 2012
FNB ***** Division - What a joke!
Please find my experience with FNB ***** and Disputes
I made an online purchase with my credit card and realised that I was ****med when a one time pin was not requested by FNB. This was on 19 May 2022. I later blocked my card after being told by the Premier Bank and Card Division that I would not be able to stop a credit card transaction. I logged a dispute on 20 May 2022. I received a reference number from the bank, which I assumed will not stop the ********** payment on my card. The transaction went through on 24 May 2022. I called FNB and was transferred to numerous departments claiming that I was at the wrong department and they could not assist. Hence my decision to post it here. Let's see if one of the Top 5 banks respond to this!
Can someone senior from FNB please call me.
Dear MISS NISHENDRI PILLAY
Disputed Transaction/s Account Number ***XX
We refer to your enquiry regarding the following transaction on your account, which you are disputing
-19.05.2022 SQ *A *********
Kindly contact the merchant to inquire about the Charge to your card.
Please retain all evidence of communication with the merchant in your attempt to resolve the dispute and that you requested a refund for the funds which was debited from your account
Please provide us with the following information in order for us to investigate and assist with the disputed transaction on your account:
• Proof that client tried to resolve with merchant
• Proof of cancellation
• Proof of refund slip / acknowledgement of refund/refund request
• Exact description of goods
• Proof of purchase / invoice / booking confirmation / rental agreement
Kindly email the information / document/s to ***
Regards,
Cindy Sipamla
Can someone senior from FNB please call me.
Dear MISS NISHENDRI PILLAY
Disputed Transaction/s Account Number ***XX
We refer to your enquiry regarding the following transaction on your account, which you are disputing
-19.05.2022 SQ *A *********
Kindly contact the merchant to inquire about the Charge to your card.
Please retain all evidence of communication with the merchant in your attempt to resolve the dispute and that you requested a refund for the funds which was debited from your account
Please provide us with the following information in order for us to investigate and assist with the disputed transaction on your account:
• Proof that client tried to resolve with merchant
• Proof of cancellation
• Proof of refund slip / acknowledgement of refund/refund request
• Exact description of goods
• Proof of purchase / invoice / booking confirmation / rental agreement
Kindly email the information / document/s to ***
Regards,
Cindy Sipamla