FNB ***** Division treatment

I have been involved with a ***** **** on my debit account, where I have given everything asked of me to prove my innocence within 48 hrs, which I did. I had screenshots, witness, sworn affidavit, many branch visits, even opened my own case at SAPS where the docket was closed within 2 days, because all my proof and sworn testimony checked out and found not involved. This message was sent to FNB ***** Division, from myself and branch level as requested by the Chief of ***** FNB Department. In the meantime my ID has been flagged by SAPFS, whom do not respond to any of my emails or calls. I have spent so much money, time, effort trying to get assistance and advice as well as feedback from ***** Division, Customer Care FNB, Complaints, Credit Card and Loan divisions begging and pleading for help and feedback. I have all the relevant correspondence via Email etc to prove how many times I have reached out for help , to no avail. I was advised to open a bank account at another bank, which also now has been placed on hold by ***** Division. Both banks have held back any funds I have available. I cannot apply for work, debt consolidation - as I was advised to do, credit ... nothing. I was told on email and telephonically that I AM NO LONGER A WELCOME CLIENT at FNB and even questioned the fact that my proof was in Afrikaans, that was the language the ******** communicated with me? It's been just over 3 weeks and I cannot reach anyone telephonically or via email, I just receive automated Emails which says I will be responded to within 2-3 working days. I also got a letter stating seeing as I have lodged 3 complaints against ***** Division FNB my other accounts will be kept on hold. I am just as much a victim in this whole debacle and now blocked from doing anything. I need to rely on people for financial assistance and advice. I have contacted LPC and waiting for documents to be forwarded, I do not have funds for fuel to even go to PTA myself. I am so I'll from stress and cannot get relevant medicine required. I was told to contact Ombudsman for Banking by friends, also to contact Hello Peter. I feel discriminated against, dealt with like a ******** and disrespect. I am trying my utmost to get help, trying to make payment arrangements on my loans and Credit Card with FNB...only Credit Card division responded that help would be given. I was told at ***** Division by the Chief that she would escalate my queries to relevant departments....still no feedback.

Please could someone help and tell me what to do next to clear my name and get some response.