FNB ***** Division PATHETIC SERVICE

So it is with great disappointment that I write this letter. I hope that I receive an actual response, so that I do not have to go post on other websites about my experience. On the 28th of September LAST YEAR money was paid into my FNB Business account. The next morning when going to purchase something at the shop, I was told I have no money. I was close to the bank and asked if my cards were working. I was then informed that my accounts are blocked due to *****. Nobody at the bank could assist me further. I contacted the person who deposited the money into my account, whose information I found on Google traced from their business name, who informed me that they opened a case at the police station. The person was happy I contacted them. Back and forth between their bank (Standard Bank) and FNB, of which I was informed that the only way to reverse the transaction was for their bank (Standard Bank) to lift the ***** case and they could only do this once the ***** case was pulled back. The person whose made the charge, informed me that I had to *****, lend or get my clients to pay them before they would pull back the case. I spoke to a Mr Gervaisse Poggenpoel at FNB who assisted me with everything he had the power to do. Through him and after almost 2 weeks, I was informed who the person at FNB who put the hold on my account was. On the 15th of October I received an Email from Samantha Triegaardt – ***** Analyst from FNB asking me to state the reason and provide documentation. I did this the same day. There have been countless phone calls, no person answers, emails, only a out of office response, and me calling the bank trying to sort out my life. I also received a letter of Demand from FNB Business that my account is in a negative balance and the bank wants to claim interest on this account. Further more I contacted the police station where the charge was laid and found out that there is a case number which has been to court and apparently a warrant out for me? I have been the one trying to fix this from the first hour I knew what was going on and yet I am going to be arrested? My last communication with Samantha was that her Manager, to whom I have also spoken, Leoni T****ie, was that Leoni was on leave. Leoni said when I contacted her that she has many cases and cannot deal with mine. Even after I told her that mine has been on-going for 4 months! I am sure I can go into more detail, with emails, as proof, the lack of support from FNB, my reputation, my banking profile which has all been tarnished, because the person/s on the other end of the line are too busy to assist. Even my attorney has sent an email to the person who laid the charge, which the bank also is in possession of and still nothing. All the evidence of my account being the recipient of money being paid erroneously into. This must come to an end NOW…. I would appreciate a resolution within 24hrs, otherwise I will do my utmost best to post this story as far and wide as I can, with names of all responsible from day 1.