AP
Arnold P
1 reviews | Active since Jan 2018
20 Sept 2021, 17:35
FNB ***** division blocked my card for online purchase and can't get hold of them
I was busy with a transaction online for my business and wanted use PayPal and for some reason FNB ***** division blocked the transaction and I have been calling since this morning and now after 8 hours and more than 13 calls, most of them lasted over 20 minutes and no one picks up. I also opted for call back option during the call three times and yet to receive a call.
I don't think this qualifies for service, it hinders your day to day business and I don't think it's legal to begin with.
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Replies (4)AP
Arnold P's updateReviewer Update
21 Sept 2021, 08:50What I don't understand is the following...
- This is a business account and if I buy equipment for my business and have to go through this process, I might as well close the business because this won't work.
- Secondly, why FNB is blocking my account, they never communicated anything with me, this is my account, my money and they are in charge?
- And finally who is going to pay for the delay? I have to deliver the item to my client and I am certain I won't make the date, I want FNB to pay for the delays
AP
Arnold P's update21 Sept 2021, 08:50
Reviewer Update
What I don't understand is the following...
- This is a business account and if I buy equipment for my business and have to go through this process, I might as well close the business because this won't work.
- Secondly, why FNB is blocking my account, they never communicated anything with me, this is my account, my money and they are in charge?
- And finally who is going to pay for the delay? I have to deliver the item to my client and I am certain I won't make the date, I want FNB to pay for the delays
AP
Arnold P's updateReviewer Update
21 Sept 2021, 16:59One more day has passed with 27 phone calls to every department in FNB and the issue still exists. The last agent tells me I have to talk to someone in the business card department to unblock eBay and PayPal.
AP
Arnold P's update21 Sept 2021, 16:59
Reviewer Update
One more day has passed with 27 phone calls to every department in FNB and the issue still exists. The last agent tells me I have to talk to someone in the business card department to unblock eBay and PayPal.
AP
Arnold P's updateReviewer Update
22 Sept 2021, 10:57This is the 3rd day and I still can't pay my supplier as my cards are still blocked for transaction on those sites, My account manager came back from his holidays today and send me the following message...
I unfortunately was not in the office yesterday and only came back today. I can confirm that there is currently no hold on account...Herewith ***** direct numbers as well should you experience a similar issue again: ***
This is how FNB trained their staff to deal with issues
I unfortunately was not in the office yesterday and only came back today. I can confirm that there is currently no hold on account...Herewith ***** direct numbers as well should you experience a similar issue again: ***
This is how FNB trained their staff to deal with issues
AP
Arnold P's update22 Sept 2021, 10:57
Reviewer Update
This is the 3rd day and I still can't pay my supplier as my cards are still blocked for transaction on those sites, My account manager came back from his holidays today and send me the following message...
I unfortunately was not in the office yesterday and only came back today. I can confirm that there is currently no hold on account...Herewith ***** direct numbers as well should you experience a similar issue again: ***
This is how FNB trained their staff to deal with issues
I unfortunately was not in the office yesterday and only came back today. I can confirm that there is currently no hold on account...Herewith ***** direct numbers as well should you experience a similar issue again: ***
This is how FNB trained their staff to deal with issues
AP
Arnold P's updateReviewer Update
22 Sept 2021, 12:28After spending the first half of the day, now I got another reason for the payment not going through, the ***** department agent tells me its because the amount if more than 50 thousand that's why it won't go through, I wonder if that is correct because its a business account and fifty thousands is not a big amount in dollar terms.
AP
Arnold P's update22 Sept 2021, 12:28
Reviewer Update
After spending the first half of the day, now I got another reason for the payment not going through, the ***** department agent tells me its because the amount if more than 50 thousand that's why it won't go through, I wonder if that is correct because its a business account and fifty thousands is not a big amount in dollar terms.