FNB ***** Division and Moipone Gumbi

About a week ago I opened an FNB Easy Zero Account via my cell phone. A day or two later someone who wanted to pay me for services delivered made an eft to my account. However FNB suddenly froze my account and sent the person an email stating that the account has been reported as a ********** account. The first I've heard was when this person contacted me and asked me what is going on. Absolutely no communication from FNB to me, their customer. This payment of R6875 never came into my account and has not been returned to the sender either, who is also an FNB customer. The person who made the payment then subsequently took time off work to go to FNB and resolve the issue, however, after more than 2 hours nothing was achieved. I phoned FNB ***** Division and was told that the investigator is one Moipone Gumbi. I immediately sent Moipone an email asking what was going on. I received a reply simply stating that my account was reported and that I must provide proof that the matter has been resolved. Not who reported my account or any other information. I've then sent another email to Moipone asking for more information, since I've only given the account number to two people and neither of them reported the account. I've received no response from Moipone. I've sent 5 emails to Moipone asking for the information or the contact details of Moipne's supervisor, but absolutely no response. Since my account was frozen on the 17th one payment of R1950 has been made to the account and that reflects, however I have no access to it. FNB has frozen my account without a reasonable explanation and is withholding access to my account without cause. This message s ******** and if I have not received any response from FNB by end of business tomorrow, I will lay ******** charges against FNB and Moipone Gumbi personally. It is truly the worst service I have ever received from any financial institution. Moipone Gumbi is clearly *********** and has no interest in customer satisfaction and service. This is a disgrace.