FNB ***** Division

I reported a ***** case to FNB on the 21st June related to my business cheque card. I was given a case number and told that it would be followed up in 7-14 days. I also alerted my business banker. Today, I have been on the phone with the FNB ***** division for over an hour and spoke to 5 different consultants who keep saying that the case is with the debit card division and I am through to the wrong division Each one gives me the same no: *** but I keep being told, I am in the wrong division. Options to seect are: 1 for credit cards; 2 for debit cards, 3 for other. i have selected option 2 3 times and eventually selected option, and I get told the same thing. I also tried their secure chat, and the response was : 'Unfortunately you are through to business chat, and we do not have have access to ongoing ***** cases'. I asked the 4th call centre agent if I can just go to the branch, and he said that they will not be able to assist me, the call centre is my best option...but to no avail. The last call centre agent that I spoke you, says that she is escalating the case due to the amount- however this case was reported 10 business days ago, why is it being escalted now?