FNB ***** devision may go ahead and close their doors!

I logged a ***** case with FNB on 10 August.

Shortly after my case was logged, an agent by the name of Thandokazi Mqalu, was assigned to me and my case. After sending numerous e-mails, I have not received any satisfaction out of her customer service. She ignores my requests and sometimes doesn't respond to my e-mails. Even the telephone number in her e-mail signature doesn't work.

I called and tried to speak to her supervisor, whom I believe goes by the name of Elsie. The number I was given rings and then either goes to voicemail or someone answers and then hangs up immediately again.

This has been such a frustrating experience. FNB is a huge organisation, but cannot get the little things right. Please FNB, send your staff for training, so that they are equipped with the proper customer service skills. I've been with FNB for more than 8 years now and I am now considering moving all my accounts.

I am fed up with having to do peoples jobs for them! A word of advice to people reading this, if you are ever ****med out of some money and you are a FNB client, don't even bother to log a ***** case, because you're going to waste your time and efforts!