FNB ***** Dept Useless

Lodged a ***** claim on the 26/11/2019 with FNB and forwarded all the relevant docs. Notified the consultant that the police Inspector that was working on my case alerted me that the suspect's account was frozen and that there was an amount still available. I have been emailing and been in touch with the consultant frequently to check what was going on with my case and all the time he said no feedback. Today the 28/02/2020 the consultant notified me that the funds has been utilized. I am extremely disappointed as i told the consultant that there are funds in the suspects account please do something about it even if i get something back i will be happy , for 3 months nothing was done and now the funds are gone. I understand that i bought something over the internet and that i am liable however after informing the bank that there was funds and they left it and did nothing for 3 months to help me recover some portion makes me feel so disappointed with our banks. FNB ***** Dept is useless for 3 months they sat back and did nothing only received feedback after sending an email this morning.