FNB ***** DEPT incompetence
I’m absolutely appalled by the none existence service of ********** About R5000 was swapped out off my bank account and I’ve been trying to call and follow up but they can’t even answer their phones. After 17mins they cut the phone - this is not on
Second @FNBSA why Am I chasing after my money when I pay bank chargers that include insurance. No one has called me to let me know what’s going on and it’s day 5!!! The lack of security especially for a business account is shocking - I’m highly disappointed. #fnb #***** #badservice #rbjacobs #fnbsa
Good day Nomonde Ngema,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Nomonde Ngema,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)