1 reviews | Active since Jan 2019
FNB ***** Dept doesnt know that 1+1=2
I am seriously at my wits end with how *********** FNB is. I complained on the 3rd March about two ***** transactions on my FNB Cheque account. Since then, it has been a constant battle to just get it sorted. From contacting the premier solutions email, fnb ***** email, customer service email, social media. Nothing works. The ***** department DOESNT contact you at all. I got an email on 1 April from premier solutions centre to say that my claim has been resolved as the bank credited me the transaction of: CR UberBV 223.48 03/12 What they have been *********** to ascertain is that my ***** form (which I had to download from the website as no one contacted me), had two ***** transactions. No-one at FNB even listens. I am so furious with how *********** they are. Could they NOT see my form? Transaction Name: 1118.0 Uberbv 479 - R250.85 Transaction Name: 996.00 Uberbv 479 - R223.48 What the actual HECK is wrong with this company nowadays?
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)