FNB ***** DEPT CUSTOMER SERVICE SUCKS!

I was a victim of ***** with online banking last week, the ***** department informed me telephonically they will cancel my cheque and credit cards and arrange that new cards are sent to me. I also went into the bank to change my online banking details and to retrieve a temporary card. The person at the bank also informed me that both cards will be delivered to me. This morning the courier delivered only my credit card. Calling into the ***** department was such an inconvenience and waste of my time, I explained to the the person that I received only my credit card and questioned why my cheque card was not sent. She questioned me on whether I asked the courier this...? When the courier called me last week to confirm my delivery details I did actually ask them if they will deliver both my cards and they told me they cannot confirm this as they do not know what is in the envelope, I need to check with my bank. The peron on the other line at FNB ***** put me on hold for 18minutes without coming back to me, she then transferred my call to another guys who told me he is from DSV another courier company and he had no clue why I was put through to him. The initial courier company who delivered my card CCD couriers so I am confused as to what the hell is going on. I tried calling back and just het placed on hold for long periods. I need my cheque card more urgently than the credit card, this is absolutely unnacceptable and the service is shocking!!!!!!