FNB ***** department/Moipone Gumbi

My account got frozen at 25 September 2022, I was told that I would get contacted after 30 days , which never happened, instead I was the one calling the ***** line countless times , I’m currently typing this and it’s the 4th of January 2023 !!! They’d put me on hold till my airtime finished. My investigator is MOIPONE GUMBI, I sent her an email on the 3rd of October 2022 , I haven’t gotten a response from her , even mere a phone call . I don’t know how many times I went to FNB branches trying to get this resolved ,I always get the same response,which is ‘ we’ll call you once anything changes or if we get a hold of MOIPONE ‘ , even the manager at FNB cresta tried calling her with his tablet that apparently has all the FNB workers contacts ..it kept on ringing and ringing,he couldn’t get a hold of her , I mean what kind of worker are you even your employees or people in the same sector can’t get a hold of you ??!?if you don’t want to work then QUIT ! You’re supposed to be a service provider for heavens sake !!